Money Back Guarantee

At MyHomeworkPro.com—operated by Esposearch Limited, a legally registered company in the Republic of Kenya with operations in the UK and US—we are committed to offering dependable academic coaching, tutoring, and educational guidance. We value your trust and aim to provide services that meet or exceed expectations. Our Money Back Guarantee outlines your rights to request a refund in clearly defined, fair situations where our service delivery does not meet agreed standards.

When You May Request a Refund

You may qualify for a full or partial refund under the following circumstances:

• Service Not Delivered: If a booked session or educational support service is not delivered due to internal scheduling or technical issues, you are entitled to a full refund.
• Substandard Quality: If the service received—such as coaching, mentoring, or feedback—does not reflect the quality or scope outlined at the time of booking, you may request a refund or alternative resolution.
• Failure to Follow Instructions: If the delivered service deviates significantly from your original brief and cannot be reasonably revised, a refund may be issued.
• Late Delivery of Learning Materials: If promised support materials, revisions, or responses are significantly delayed beyond the agreed timeframe and affect your ability to benefit from the service, we will assess refund eligibility.
• Service Cancellation by Our Team: In cases where we must cancel a confirmed session or service due to internal issues, a full refund will be issued promptly.

How to Request a Refund

To initiate a refund request:

1. Send an email to our support team (support@myhomeworkpro.com) or contact us via WhatsApp within 7 days of the incident or delivery date.
2. Include your order ID or booking confirmation, a description of the issue, and any supporting evidence (e.g., communication records or session notes).
3. Our review team will evaluate the request based on this policy and respond within 2–5 business days with a resolution or clarification.

Partial Refunds

If only part of the service was fulfilled or if the issue affects a portion of the deliverable, we may offer a partial refund. This applies in cases where you received some value but experienced significant inconvenience or where an alternative resolution was promised but not completed.

When Refunds Are Not Applicable

• Service Fully Delivered and Approved: Once a session, feedback, or deliverable is marked as complete and confirmed as satisfactory by the client, refund requests are no longer eligible.
• Inaccurate or Incomplete Instructions: Refunds will not be granted where critical information was missing or misleading, and this contributed to service delivery issues.
• Late Requests: Requests submitted more than 7 days after the final delivery are not eligible under this policy.

Why This Guarantee Exists

Our goal is to foster ethical academic growth and a trustworthy learning environment. The Money Back Guarantee exists to reassure students, researchers, and professionals that Esposearch Limited stands behind the services offered through MyHomeworkPro.com. If our team fails to meet the agreed scope of service or deliver it with quality and timeliness, we will act with fairness and professionalism to resolve the matter.

Contact Information

To learn more about this policy or to file a refund request, reach out to us at: