Empower Authentic Learning with Genuine Digital Tools
Teachers might employ a range of technology tools to provide pupils with innovative learning opportunities. The main advantage is that these possibilities may be offered at any time and place, allowing students excellent chances to engage with their peers and the subject matter being studied (Poth, 2023).
Assisting and serving customers before, during, and after any business interaction is known as customer service. This might be queries or any other kind of help. Ensuring that consumers have a good and satisfying experience is the main objective of customer service. Building enduring connections with clients is essential for the development of a company and is made even more so by meeting their demands (Zhaina Rastrullo, 2021). Digital educational technologies have been developed to increase student autonomy, improve academic processes, encourage cooperation, and better teacher-student communication.
LESSON PLAN
Digital Tools Concerning the Essential Questions
| CONTENT AREA | Consumer Services |
| GRADE OR LEVEL | 6th Grade to 8th Grade |
| STATE OR NATIONAL STANDARD | Understanding Consumers’ decision-making process (Millwood, 2021) |
| ESSENTIAL QUESTION | What are the needs and wants of every consumer? |
| LEARNING ACTIVITY(IES): | Identifying the desired careers of each student Using online surveys to collect data about consumers’ preferences in their local community Identifying existing businesses and services offering Discover gaps in the existing businesses in terms of consumer services Recommendations for Filling the Consumer Services Gaps |
| ASSESSMENT | Students gather information concerning consumer preferences. Students to note approaches meeting the preferences identified by the students. The student identifies resources and their impact on the operating businesses. |
| DIGITAL TOOLS | Online surveys such as Google Forms, Survey Monkey, Microsoft Forms, or Qualtrics |
| MATERIALS | Computer with Internet access Paper pencil |
Digital tools are crucial for the successful implementation of this lesson plan because they will help students address essential questions by enabling students to collect and analyze data more efficiently, create visual representations of their findings, and communicate their ideas and solutions through multimedia presentations, improving their critical thinking, problem-solving, and communication skills. Furthermore, digital tools assist students in developing technology literacy, which is becoming increasingly vital in today’s digital society.
The expansion of information technology has become a crucial catalyst for educational changes by allowing the distribution of collective knowledge, and sustainable development includes social welfare, which is dependent on education (Haleem et al., 2022). The introduction of modern technology-based educational tools such as mobile devices, laptop computers, and others has changed how education is delivered in schools and other institutions.
Maximizing Active, Deep Learning
Utilizing digital tools to maximize active, deep learning delivers dynamic and exciting learning experiences for students, allowing them to explore, evaluate, and apply information meaningfully (Siri, 2021). Digital technologies employed in education may be considered an advantageous and self-driven informal learning method. There is a discussion among educators about whether online learners may accomplish deep learning. Educational institutions must adopt electronic education that extends beyond traditional classroom settings to keep their competitive advantage. Here are some examples of what digital tools will help to achieve students’ outcomes in consumer service
Solving problems: This may entail students experimenting and testing hypotheses while identifying the solutions to filling the consumer service gap. This may be by surfing for solutions on the open-source internet and relating them to the question on the table. We confirm that students may access a wealth of material quickly and easily via digital learning; it serves as a platform for deep learning. As a result, they may do research and compile data relevant to the issue they are attempting to address. They may also use internet resources, including video tutorials, forums, and online textbooks, to discover fresh ideas on the issue.
Critical thinking: The introduction of Digit tools is a platform for discovery and exploration (Walters, 2022). Regarding consumer services, students can develop a project with the assistance of the available digital tools and, with their instructor, develop a system to solve the issue. This gives students complete transparency over their study schedules and places, allowing them to pick the most appropriate study hours and length for their requirements while enabling access to a global network of learners.
Communicate effectively: by cooperating and talking in real-time with one another and their teachers, a method that promotes social learning and sharing ideas and feedback. Students hereby get quick feedback from their instructors on their work through digital technologies, which can help them see mistakes and remedy them. This may assist students in learning from their errors and enhancing their problem-solving skills.
Direct their learning: while researching and bettering their private studies (Walters, 2022). This allows for more personalized learning experiences on consumer services, acknowledging that everyone has different learning preferences and methods. This permits pupils to delve further into the subject at hand or any other pertinent knowledge beyond what is included in their school’s curriculum. They can follow their passions and learn new skills.
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References
Chauhan, A. (2018, March 31). 11 Digital Education Tools For Teachers And Students. e-Learning Industry; eLearning Industry. https://elearningindustry.com/digital-education-tools-teachers-students
Haleem, A., Javaid, M., Mohammad Asim Qadri, & Suman, R. (2022). Understanding the role of digital technologies in education: A review. Sustainable Operations and Computers, pp. 3, 275–285. https://doi.org/10.1016/j.susoc.2022.05.004
Millwood, A. (2021, September 2). Understanding the consumer decision-making process. Yotpo. Retrieved May 2, 2023, from https://www.yotpo.com/resources/consumer-decision-making-process-ugc/
Poth, R. (2023). 4 Ways to Leverage Technology to Enhance the Learning Experience. Definedlearning.com. https://blog.definedlearning.com/blog/leveraging-technology-in-the-classroom
Siri Sollied Madsen, Steinar Thorvaldsen, & Sissel Sollied. (2021). Are Teacher Students’ Deep Learning and Critical Thinking at Risk of Being Limited in Digital Learning Environments? IntechOpen EBooks. https://doi.org/10.5772/intechopen.96151
Walters, H. (2022, January 30). The Top 10 Benefits Of Digital Learning. ELearning Industry; eLearning Industry. https://elearningindustry.com/the-top-benefits-of-digital-learning#:~:text=One%20of%20the%20greatest%20benefits,more%20accountability%20over%20their%20progress.
Shaina Rastrullo. (2021, June 4). Top 8 customer service tools for exceptional support. Outsource Accelerator; Outsource Accelerator. https://www.outsourceaccelerator.com/articles/customer-service-tools/